Terms of service

Welcome to our website.

Byron & Byron's website, products and services are made available to you via byronandbbyron.com.

If you wish to use byronandbyron.com you must read and agree to be bound by our policies which are detailed below in this Terms & Conditions, along with any other rules on our website.

By visiting byronandbyron.com you are accepting and agreeing to the practices described. From time to time, we may modify our Terms & Conditions and your continued use of byronandbyron.com signifies your agreement to be bound by our modified Terms & Conditions. Make sure you read the Terms & Conditions and return to this page to check frequently. If you do not agree to be bound by these Terms & Conditions you may not use or access Cov-A-Blind.com.

Privacy Policy

When you register or place an order on our website, we gather some necessary information about you to help us provide a better service to you now and in future.

When you order we ask for your name, address, email address, telephone number, delivery address. Without this information we would be unable to process your order or notify you of our acceptance of your order. Your payment information, card details and registered address held on Shopify own Secure Payment Portal.

We use your information only for the following purposes:

  • Processing your order;
  • Updating you about the progress of your delivery;
  • To serve personalised content to you;
  • To contact you about leaving a review on a product once your order has been completed;
  • If you consent, to notify you of products or special offers that may be of interest to you

Your details may be disclosed to other businesses within the Byron & Byron Group (to which Byron and Byron Limited belongs) and to reputable third parties who will help process your order.

Byron and Byron requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation.

We will not release your details to any company outside of the Byron & Byron Group for marketing purposes .

We keep a record of your orders with us, so that we can deal with any issues that may arise with these and so that we know what interests you, enabling us to tailor future offers to suit your profile.

We also keep a record of any emails you send us so that we can provide you with an excellent standard of customer care should you need to contact us at any time.

The information, which you supply to us, is treated with the highest level of confidentiality. All information such as your name, address, payment details, email address is stored on secure servers.

We confirm that any Personal Information which you provide to us and any User Information from which we can identify you, is held strictly in accordance with the registration we have with the Information Commissioner's Office.

It is vital that the information you to provide when you register as a customer is true, accurate, current and complete in all respects. And that you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Please contact us on sales@buronandbyron.com immediately to inform us of any changes.

Use of cookies and your preferences refer to Byron and Byron/Odoo policy at:  https://www.byronandbyron.com/cookie-policy

Sharing of images

By responding to our request to share your image(s) with the hashtag #byronandbyron you are agreeing to the following:

User Content - As between you and us, you own all content and information you post or share using our website (referred to as “User Content”), such as posting or sharing comments, photos, videos, username, social media handle or account name, real name, likeness, caption, location or other identifying information in connection with any use of your User Content.

You give Byron and Byron Ltd (‘Byron and Byron') permission to use your User Content as follows:

  • you grant to Byron and Byron and its affiliates a license to reproduce, display, modify, adapt, perform, publish, distribute, translate, create derivative works from and/or sell and/or incorporate or otherwise use your User Content on or in connection with our website and for other Cov-A-Blind marketing purposes, including without limitation in Byron and Byron catalogues, email and other customer communications, store materials and other marketing into any form, medium or technology throughout the world.
  • We may display advertisements in connection with your User Content or on pages where your User Content may be viewed by you or others, and we may use your User Content to advertise and promote Byron and Byron, or our website.
  • Our license to your User Content is non-exclusive, meaning you may use the User Content for your own purposes or let others use your User Content for their purposes.
  • Our license to your User Content is fully-paid, transferable and royalty free, meaning we do not owe you anything else in connection with our use of your User Content.
  • Finally, our license is perpetual and irrevocable. You represent and warrant that: You are at least 18 years old; You are the sole author and owner of all rights to your User Content and that you have the right to give Byron and Byron the rights described above;
  • All moral rights that you may have in such content have been voluntarily waived by you;
  • Use of the content you supply does not violate these terms of use and will not cause injury to any person or entity and Your User Content does not infringe the intellectual property rights, privacy rights, publicity rights, or other legal rights of any third party.

You further agree and warrant that you will not submit any content that: includes any information that references other persons, websites, addresses, email addresses, contact information or phone numbers; or that contains any computer viruses, worms or other potentially damaging computer programs or files.

You agree to indemnify and hold  Byron and Byron (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Odoo), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable lawyers' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

With the exception of any personal data, the use of which is covered by our Privacy Policy, all User Content may be used at  Byron and Byron's sole discretion. 

Byron and Byron reserves the right to change, condense or delete any User Content placed by you on  Byron and Byron's website that  Byron and Byron deems, in its sole discretion, to violate the content guidelines or any other provision of these terms of use.

We may refuse to accept or transmit User Content for any reason.

We may remove User Content from our website for any reason.

If you believe that a user of our website has infringed on your intellectual property rights, or if we have taken down your materials due to suspicion of copyright infringement, and you would like to dispute the alleged infringement, please write to: sales@byronandbyron.com to use the contact form click here .

Order acceptance

Orders placed online are an offer to purchase made by you and may be accepted by us subject to availability.

You must be 16 or over to order from us.

We endeavour to display all items in our current internet range. Goods are subject to availability. If we are unable to supply the item(s), we will automatically highlight this as being out of stock.

A series of basic online steps is required to create a contract between you and us:

  • You confirm your order for products on our website by pressing the confirm order button at the end of the checkout process.
  • In the first instance you will receive an order acknowledgment detailing the item/s you have ordered provided the email address we hold for you has been entered correctly. If the email address is wrong, you will not receive an email. Please note that this is not an order confirmation or order acceptance from Byron and Byron but an order acknowledgment.

Order acceptance and the completion of the contract between you and Byron and Byron will take place on the despatch to you of the products ordered from our factory, unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions given for contract cancellation

  • For items being delivered to you, when your order is shipped from our warehouse, we will send you a despatch confirmation email.
  • Risk of loss and damage of products passes to you on the date when the products are despatched.
  • If due to technical errors in pricing and/or details incorrectly shown on our website, inability to gain authorisation on your payment or your product being unavailable from stock, we reserve the right not to accept orders.

Description of products

Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.

We will take all reasonable care to ensure that all details, descriptions, and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system.

Although we keep the website as up to date as possible, the information appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order.

All sizes and measurements are approximated; however, we do try to make sure that they are as accurate as possible.

Pricing policy

The price you pay is the price displayed on this website at the time we receive your order with the following exception:

  • While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.
  • If we are unable to contact you within 48 hours, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
  • If the on-line price of the goods is reduced after you have placed your order, but before you have received the goods, we will happily honour this price reduction.

The ownership of any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.

All prices shown on our website are in Pounds Sterling and are inclusive of local applicable taxes at the current rate.

Prices exclude delivery charges, unless expressly stated otherwise.

We reserve the right to change prices if there is a change to the rate of VAT and we will endeavour to ensure that prices are correctly shown.

Orders from outside Great Britain may be subject to import duties and taxes depending on your location. Also, you may need to complete a customs declaration form and/or provide identification when receiving an imported delivery. All applicable duties, fees and any additional charges for customs clearance levied by the importing country at the time the shipment arrives in your country are your sole responsibility.

Payment

We accept payment by credit or debit cards registered to a UK address, or PayPal accounts registered to a UK address. We accept the following cards: Maestro, Visa Debit, Visa Electron, MasterCard, Solo and Visa Credit.

To ensure that your credit or debit card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third part databases. By accepting these terms and conditions you consent to such checks being made.

We confirm that any Personal Information which you provide to us and any User Information from which we can identify you, is strictly held in accordance with the registration we have with the Data Commissioner's Office and our Privacy Policy

We will take all reasonable care to keep your order and payment details secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our website.

  • All prices shown on our website are in Pounds Sterling and are inclusive of local UK applicable taxes at the current rate.
  • We accept online payment in a secure environment, and we accept all major credit and debit cards registered to UK addresses with the exception of American Express.
  • We also accept payment via UK registered PayPal accounts.
  • We do not accept payment by cheque or cash.
  • We will only charge a Delivery Fees once per order, no matter how many parcels we need to dispatch.
  • You confirm that the credit/debit card that is being used is yours.
  • All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.
  • If the issuer of your payment card refuses to authorise payment, we will not be liable for delay or non-delivery.

Delivery

For full details on costs and timings, click here to visit our Delivery policy page.

  • We try to fulfil orders as quickly as possible. We will inform you if an item is temporarily out of stock.
  • We do not ship part orders, and we may cancel out of stock items from your order to enable us to ship the remaining items.
  • All deliveries must be deliverable to the address where the credit card is registered, however, special instructions can be given i.e. deliver to your office, neighbour, etc. All delivery instructions must be agreed at the time of placing the order.
  • We cannot offer timed deliveries.

A delivery note will be dispatched with the goods and a VAT Invoice will be sent by email. Keep your receipt safe as this can be used as support to proof of purchase for any return you wish to make to us.

Click here to view our Cancellation, Return and Refund Policy.

Ownership of rights

All rights including copyright in this website are owned by or licensed to Byron and Byron.

Any use of this website or its contents, including copying or storing in whole or part, other than for your own personal and non-commercial use is prohibited without the written consent of Byron and Byron.

You may not modify, distribute or re-post anything on this website for any purpose without express permission.

Intellectual property

Byron and Byron® hardware system is covered by patents.

You acknowledge and agree that all copyright, trademarks and all other intellectual rights in all materials and/or content made available as part of your use of byronandbyron.com remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by our licensors or us. The website is made available for your personal non-commercial use only and you may download and print the content of the website for such purpose as making a purchase. Any other use of the website (including, without limitation, linking to or framing the website) without our prior written consent is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) modify, copy, reproduce, transmit, publish, display, distribute, perform, license, commercially exploit or create derivative works of material and content. You may not use this website, or its content, to further any commercial purpose, including any advertising or advertising revenue generation activity.

Customer Content

By submitting your photographic materials and video content to Byron and Byron, you hereby accept and agree to abide by the terms and conditions below. If you do not agree to these terms, please do not provide your media contents to Byron and Byron.

  • By submitting Content to Byron and Byron, through Byron and Byron’s website, you confirm that you have all necessary rights to such Content and you hereby grant Byron and Byron a perpetual, worldwide, non-exclusive, royalty-free and transferable licence to reproduce, copy or broadcast (as appropriate) the whole or any portion of the provided Content in or through any channels, including on Byron and Byron’s website(s), through its social media or email channels or in its stores at any time, and for any commercial or non-commercial purposes in all and any media, including, without limitation, in Byron and Byron's printed publications, presentations, promotional materials, in the advertising of Byron and Byron's goods or services, in its original format or edited or altered in any way which Byron and Byron deems appropriate.
  • Byron and Byron will review all Content submitted and will have the right, at Byron and Byron’s sole discretion, to decide whether or not to use any Content submitted. If Byron and Byron decides that it does not wish to use your Media Content, Byron and Byron will delete such Content and will inform you within 28 days by email.
  • In the event that Byron and Byron elects to use your Content, Byron and Byron will send you a credit voucher to be spent online at byronandbyron.com for the use of your Content, subject at all times to your compliance with these Terms. The value of the credit voucher will be determined at the point of issue and may vary from time to time. No other compensation or royalty will be paid by Byron and Byron to you for the use of your Media Content.
  • You confirm that you will not submit (and Byron and Byron will not accept) any Content which is defamatory, inappropriate, offensive, abusive, of a sexual nature, advertises the products of a third party or contains personal information of a third party. Byron and Byron reserves the right to block any further Content you try to submit if you have already submitted Content of this nature.
  • You further confirm that the Content created is an original work and will not infringe the copyright or other intellectual property rights of any third party and you waive all moral rights that may exist in relation to the Content.
  • You may submit Content as many times as you choose. However, please do not submit again Content that Byron and Byron has already rejected.
  • Where your Content contains an image of a child or children, you confirm that you are either the parent or legal guardian of such child or children, or that you have obtained the consent of the parent or legal guardian to Byron and Byron’s use of such image. Byron and Byron may require you to provide such consent in writing before accepting such Content for use.
  • Any Content that you submit is made at your own discretion and Byron and Byron is not, and shall not be, responsible for such Content.
  • Nothing in these Terms shall: (a) be construed as creating any agency, arrangement, partnership, joint venture, employer-employee relationship or any other similar relationship between you and Byron and Byron; (b) create or confer any rights or benefits to any third party.
  • Byron and Byron is entitled to amend these Terms with immediate effect at any time and post the amended version on their website, and without providing any notice in advance. The changes will not be retroactive. It is your sole responsibility to review these Terms and any amendments, before submitting further Content to Byron and Byron. Any submission by you of any Content after making such an amendment shall be deemed as your awareness and acceptance of any amendment of these Terms.
  • These Terms shall be governed by and are to be construed in accordance with the law of England and both of Byron and Byron and you submit to the exclusive jurisdiction of the English courts in relation to any dispute arising here-under.
  • These Terms shall be deemed effective as of 1st June 2021

Data Protection:

  • Byron and Byron will take your name, email and telephone number when you submit Content. This enables Byron and Byron to contact you about your submission of Content and to arrange for the credit voucher to be sent to you.
  • Your personal details and Content will be uploaded to Byron and Byron via a secure platform, and access to these details and the Content will only be made available to those colleagues at Byron and Byron who need such access to review and communicate with you about your Content. Byron and Byron will not share your personal details or the Content with any third party.
  • If Byron and Byron elects to use your Content, Byron and Byron will securely retain the personal information that you submitted together with the Content for a period of up to 2 years. Your personal details and the Content will then be deleted.
  • If Byron and Byron decides not to use your Content, both the Content and your personal details will be deleted on confirmation to you, within 28 days of submission

For further information about Byron and Byron’s Privacy policy, and your rights regarding your personal data, please follow this links:

Privacy Policy

Cookies Policy

Compliance with laws

The website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.

Limitation of liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. The website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Website.

We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

  • Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • any loss of goodwill or reputation; or
  • any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Severance

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Survival

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire agreement

These Conditions govern our relationship with you.

Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Byron and Byron and you are expected to do.

You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation.

Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

Law

The Conditions shall be governed by and construed in accordance with the laws of England, and you irrevocably submit to the exclusive jurisdiction of the courts of England.

All of the above does not affect your statutory rights.

Finally, we hope you enjoy your Byron and Byron decorative curtain poles and Pelmets for many years to come and thanks again for your purchase.

Head Office and Registered Address

Byron and Byron Ltd

16, Lockfield Ave -

Brimsdown

Enfield EN3 7PX

VAT No: GB GB 903 034 766 Comp. Reg. No: 02327421