Made To Measure Terms & Conditions

In addition to our standard terms and conditions, Made to Measure products are covered by the following terms:

  • Please check your measurements to ensure you order the correct size. Refer to our buying guides for advice on measurement consult the Measuring Guide
  • Colour cannot always be truly represented due to variations in PC monitors and photographic exposures. If colour matching is important, please request a sample once you have placed the order and request that the order should not be processed until you have confirmed colour acceptance.
  • Products are all made to order, so can only be returned if faulty or not made to the specification given.
    For more information on returns and cancellations click here.
  • Images shown are for display purposes only and may not represent the final look of your Made to Measure item(s).

Our Made To Measure service is available on most of products purchased from Byron and Byron.

Product Guarantee - Terms & Conditions

We offer a 1-year guarantee on all of our Made to Order Byron and Byron products.

What your Guarantee means

The product you have purchased from Byron and Byron is provided with a 1-year guarantee which is valid from the date of delivery. Please keep your proof of purchase as we will need to see this. This guarantee applies only when the product has been used in your own home within England, Scotland, Wales, Northern Ireland and the Channel Islands.

Your guarantee covers you against manufacturing faults and defects on the following basis:

What isn’t in your Guarantee

Your guarantee does not cover:

  • If there is any evidence of deliberate damage or abuse, misuse or use in an unreasonably demanding residential or commercial environment.
  • If the care instructions haven’t been followed.
  • If the composite material is exposed to extreme moisture, damp or extreme temperatures within the installation location.
  • If the product is used in unsanitary condition, or damage has been caused by pets.
  • The guarantee only applies to the original purchaser of the item, any second-hand products that are still within their 1-year guarantee are excluded.
  • The guarantee has no cash value and is non-transferable.

Recommendations & Guidelines.

Do not place Byron and Byron Products in a location, where excessively dry or humid conditions may occur.

To maintain the appearance and durability of Byron and Byron products remove dust regularly and clean with a slightly damp cloth.

Don’t rub or scrub with chemical cleaning products as this could damage the surface and remove the colour.

Don’t use washing up liquid, detergents or bleach to remove stains.

Don’t soak or allow Byron and Byron products to become wet.

To clean your product, we recommend you remove it from its installation, this is simple and safer than trying do it while the product is in use.

Finally, we hope you enjoy your Byron and Byron decorative curtain poles and Pelmets for many years to come and thanks again for your purchase.

Head Office and Registered Address

Byron and Byron Ltd

16, Lockfield Ave -

Brimsdown

Enfield EN3 7PX

VAT No: GB GB 903 034 766 Comp. Reg. No: 02327421